Frequently asked questions
Answers about licenses, orders, hosting and support.
How do I receive my license key?+
After successful payment the key is automatically provided in your customer account under "My licenses". You can view and copy it there.
Which payment methods are available?+
We use Stripe. Depending on your region, credit card, SEPA direct debit and other methods are available. You will see the available options at checkout.
Will I receive an invoice?+
Yes. Your invoice is provided in the customer account for each order. For subscriptions you receive invoices for each billing period.
How quickly is my order available?+
Licenses and digital services are usually provided immediately after payment. Hosting and services are set up individually – you will receive a confirmation.
Can I renew or extend licenses?+
Yes. In your customer account you can see all licenses and reorder directly. For larger extensions or enterprise terms, just contact us.
How does support work?+
Depending on your package you can reach us by email, phone or around the clock in an emergency. Response times are defined in the respective support package.
Can I cancel hosting packages monthly?+
The notice period depends on the selected interval and package. Subscriptions can be managed in your customer account; details are in the terms and conditions.
Does the right of withdrawal apply to license keys?+
For digital content, the right of withdrawal expires once the key has been provided and you have expressly consented to the beginning of performance. See the withdrawal policy for details.