Managed Services
IT operations as a service: we take care of maintenance, monitoring and backups – so your systems just run.
What we take care of
Building blocks that combine into a fully managed IT operation.
Monitoring & Alerting
Servers, network and services are monitored around the clock. We detect issues before they cause downtime.
- ✓24/7 uptime monitoring
- ✓Threshold alerts
- ✓Status dashboard
- ✓Monthly report
Backup & Recovery
Automated backups following the 3-2-1 rule, including regular restore tests.
- ✓Daily backups
- ✓Offsite copy
- ✓Restore tests
- ✓Disaster recovery
Patch Management
Security updates for operating systems, applications and firmware – tested and documented.
- ✓Patch windows
- ✓Test before rollout
- ✓Security updates
- ✓Documentation
Managed Firewall
We operate and monitor your firewall, maintain rules and detect attacks early.
- ✓Rule maintenance
- ✓Attack detection
- ✓VPN operations
- ✓Log analysis
Server & Cloud Operations
Your servers – on-premises or in the cloud – are updated, hardened and monitored.
- ✓Windows & Linux
- ✓Cloud services
- ✓Hardening
- ✓Capacity planning
SLA & Reporting
Clearly defined response times and regular reports provide transparency and predictability.
- ✓Response times (SLA)
- ✓Monthly report
- ✓Named contact
- ✓Annual review
How onboarding works
01
Assessment
We capture your infrastructure, risks and cost of downtime.
02
Onboarding
Monitoring, backups and patch windows are set up and tested.
03
Operations
We monitor, maintain and document – proactively instead of reactively.
04
Review
Regular reports and reviews adapt the service to your requirements.
Packages & pricing
We bundle managed services into three packages – from basic support to fully managed operations with SLA. The exact scope is tailored to your infrastructure.
Basic
Monitoring + backups + updates
Business
Basic + managed firewall + reporting
Premium
Business + SLA + 24/7 on-call
Individual quote instead of standard pricing – we calculate based on the number of systems and the desired service level.