Business Support
Bitdefender · All prices net, plus 19% VAT
This product is available to customers in Germany, Austria and Switzerland only.
Minimum 250, maximum 499
✓ Provisioned within 12 hours
Product details
The support package for smaller IT teams: standard support plus a premium level of care that fits your operation.
Description
Technology on its own is not enough. Every Bitdefender customer has access to standard support: online information, technical documentation and help with problems by phone, portal and internet. For smaller businesses that usually covers day-to-day needs — until a question has to be answered faster than documentation can.
Business Support is aimed at smaller IT teams that run Bitdefender solutions without a security department of their own. It sits within the premium support offering that Bitdefender provides for requirements ranging from the smallest business to the global player. You decide how much support to buy on top of the standard service, without building up infrastructure of your own.
Professional Services are available alongside it: direct access to product experts who help improve your overall security posture and cyber resilience, make security operations more efficient, apply security best practices and train your IT staff. The Premium Support service guide describes which tier covers which services.
What's included
- Standard support – online information, technical documentation and help with problems by phone, portal and internet; open to all Bitdefender customers
- Premium support – one of the support options for individual requirements, from the smallest business to the global player
- Professional Services – direct access to product experts for security posture, operations, best practices and training
- Premium Support service guide – describes the support tiers in detail
Who it's for
Smaller and mid-sized companies whose IT team administers Bitdefender solutions itself and wants expert help on demand rather than another headcount.
Good to know
- Built to fit – Bitdefender offers flexible support options for companies of all sizes
- Renewal – through the renewal product of the same name
All prices net plus 19% VAT.
Why this license?
Available instantly
License key provisioned within 12 hours.
24/7 setup support
We help with installation and setup – around the clock.
Official partner
Certified vendor license, no grey-market goods.
Customer reviews
No reviews yet – coming soon.
FAQ
How do I receive the license?▾
After payment the license key is generated automatically and provided in your account and by email – usually within 12 hours.
Are prices net or gross?▾
All prices are net plus statutory VAT. The gross amount is shown below the net price. Business customers with a valid VAT ID may be eligible for reverse charge.
Do you offer setup support?▾
Yes. We help with installation and setup – including 24/7 support for urgent cases.
Which payment methods?▾
Cards, SEPA and wallets via Stripe, and crypto via Coinbase – payment integration is coming soon.
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