Enterprise Support
Bitdefender · All prices net, plus 19% VAT
This product is available to customers in Germany, Austria and Switzerland only.
Minimum 750, maximum 999
✓ Provisioned within 12 hours
Product details
The support package for large, distributed environments: standard support plus premium care and access to product experts.
Description
Running Bitdefender across multiple sites, countries or legal entities raises different questions than a single office: rollouts, consistent policies, operational processes and evidence for auditors. Every Bitdefender customer gets standard support with online information, technical documentation and help with problems by phone, portal and internet. Enterprise Support builds on top of that.
It sits within the premium support offering that Bitdefender provides for requirements ranging from the smallest business to the global player. You buy a level of care that matches the size and complexity of your environment instead of working with a support model designed for individual workstations.
For wider initiatives, Professional Services come into play: direct access to product experts who help improve your overall security posture and cyber resilience, make security operations more efficient, apply security best practices and train your IT staff. The Premium Support service guide describes which tier covers which services.
What's included
- Standard support – online information, technical documentation and help with problems by phone, portal and internet; open to all Bitdefender customers
- Premium support – one of the support options for individual requirements, from the smallest business to the global player
- Professional Services – direct access to product experts for security posture, operations, best practices and training
- Premium Support service guide – describes the support tiers in detail
Who it's for
Companies with multiple sites and larger IT organizations that manage security centrally and want a reliable route to the vendor plus support for operations and training.
Good to know
- Built to fit – Bitdefender offers flexible support options for companies of all sizes
- Renewal – through the renewal product of the same name
All prices net plus 19% VAT.
Why this license?
Available instantly
License key provisioned within 12 hours.
24/7 setup support
We help with installation and setup – around the clock.
Official partner
Certified vendor license, no grey-market goods.
Customer reviews
No reviews yet – coming soon.
FAQ
How do I receive the license?▾
After payment the license key is generated automatically and provided in your account and by email – usually within 12 hours.
Are prices net or gross?▾
All prices are net plus statutory VAT. The gross amount is shown below the net price. Business customers with a valid VAT ID may be eligible for reverse charge.
Do you offer setup support?▾
Yes. We help with installation and setup – including 24/7 support for urgent cases.
Which payment methods?▾
Cards, SEPA and wallets via Stripe, and crypto via Coinbase – payment integration is coming soon.
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