MDR

A managed service that watches your environment around the clock, investigates incidents and takes action on them.

Description

Attackers never clock off. Bitdefender's Security Operations Centers work in shifts on a follow-the-sun model. Three SOCs in North America, Europe and Asia-Pacific hand over to one another without gaps. More than 285 security analysts, cybersecurity researchers and threat hunting specialists work in this network.

What separates the service from purely automated tools becomes clear during an incident. Many providers send summarized alerts and leave the analysis to your team. Bitdefender MDR manages the entire alert lifecycle: thousands of alerts are boiled down to the few that genuinely need a decision. Analysts assess, investigate and act, drawing on pre-approved actions.

After an incident you receive a root cause and impact analysis, and the environment stays under heightened monitoring for another 72 hours. A monthly report in the MDR portal summarizes incidents, trends and actions. The GravityZone Business Security Enterprise platform is part of the service.

What's included

• Round-the-clock monitoring – three SOCs in North America, Europe and Asia-Pacific
• The analyst team – more than 285 specialists with over 40 SANS certifications
• Analysis instead of alerts – thousands of alerts reduced to what matters
• Pre-approved actions – responses analysts can execute without delay
• Root cause and impact analysis – a post-incident report plus 72 hours of heightened monitoring
• Platform included – GravityZone Business Security Enterprise
• Breach guarantee – up to USD 100,000 in response costs if ransomware strikes
• Security Account Manager – reaches your emergency contact within 30 minutes

Who it's for

Organizations that need coverage around the calendar but do not want to build their own SOC team. Running a 24/7 team is expensive, and security specialists are hard to find and keep. The service fits when your IT team can run the technology but cannot carry constant monitoring and response alone.

Good to know

• Support during an incident – your Security Account Manager stays in contact throughout
• Renewal – through the renewal product of the same name

All prices net plus 19% VAT.